Support at Home (SaH)
Government-funded ongoing support assigned after a My Aged Care assessment. Direct your funded hours toward our personal, nursing, social and dementia care.
Funding should never be the reason a person misses out on care at home. We’ll happily talk you through your options at a free, no-obligation consultation — including the Australian Government’s Support at Home program, Home Care Packages, brokered care and self-management.
The main pathway
The Support at Home (SaH) program
Support at Home is the Australian Government’s program that helps older people live independently in their own homes for longer. It replaces Home Care Packages and brings ongoing in-home support together under a single, simpler framework.
After an assessment through My Aged Care, an older person is assigned a level of ongoing funding based on their assessed needs. That funding can be directed toward the kinds of support we provide — personal care, nursing, social support and dementia support.
You can begin the process at myagedcare.gov.au or by calling My Aged Care on 1800 200 422. Not sure where to start? We can help you make sense of it.
How Support at Home is structured
- Ongoing classification levels — a series of funding levels matched to assessed need, from lower-level support through to higher-level, more intensive care.
- Restorative Care Pathway — short-term support to help you regain independence after illness, injury or a hospital stay.
- End-of-Life Pathway — additional support for people nearing the end of life who wish to remain at home.
- Assistive technology & home modifications — funding toward equipment and changes that keep home safe.
Already had an assessment? Bring your outcome letter to your consultation and we’ll help you put it to work.
Your options
Ways to fund your care
Most people use one of these pathways — or a combination. We work with all of them.
Home Care Packages
If you currently hold a Home Care Package, your existing funds continue to support your care as arrangements transition to Support at Home. We’ll help you make the most of them.
Brokered care
We offer brokered services in partnership with accredited home care providers in Bairnsdale — so approved providers can call on our local team to deliver care on the ground.
Self-management & private
Prefer to manage your own package, or arrange care privately without government funding? We provide guidance on self-management options and transparent private arrangements.
We’re here to help
Help making sense of it all
The system can be confusing — assessments, levels, providers and paperwork. As a locally owned, RN-led service, we’ll sit down with you and explain your options in plain language, with no pressure and no obligation.
-
Understand your eligibility
We’ll point you to the right starting place — My Aged Care for government-funded support, or a private arrangement if that suits you better.
-
Make the most of your funding
We’ll help you match your assigned level or package to the personal, nursing, social and dementia support that matters most to you.
-
Work alongside your providers
Through brokerage, we can deliver care on behalf of accredited providers — keeping your support local and consistent.
-
Keep it transparent
Clear conversations about what’s funded, what isn’t, and what your options are — so there are no surprises.
This page is general information only and isn’t financial or aged-care advice. Your funding and eligibility depend on your individual assessment through My Aged Care. We’re always happy to help you understand how it applies to you.
Let’s talk through your funding options
Book a free, no-obligation consultation and we’ll help you understand the right pathway for your care.